Refund policy
At Kardamon, we aim to deliver high-quality spices and ensure customer satisfaction.
Due to the nature of food and agricultural products, our return policy is designed to maintain hygiene, safety, and product integrity.
1. Return Window
Customers must request a return within 48 hours of delivery if there is any issue with the order.
2. Eligibility for Return
We accept return requests only in the following cases:
- Wrong product delivered
- Product arrived damaged
- Missing items in the order
- Product found defective at the time of delivery
3. Condition for Returns
To be eligible for review, items must be:
- In original packaging
- Unused and unopened
- Accompanied by proof of purchase
4. Return Process
To initiate a return, please contact us at:
Return requests must be approved before sending any product back.
Approved returns must be shipped to the address provided by our team.
Items sent without prior approval will not be accepted.
5. Inspection & Approval
Once we receive the returned product, it will be inspected by our quality team.
Refunds or replacements will only be issued after verification of the issue.
6. Refunds
If approved:
- Refunds will be processed to the original payment method
- Processing time is typically 5–10 business days after approval
Bank processing times may vary.
7. Replacements
Where possible, we may offer a replacement instead of a refund.
8. Non-Returnable Items
We do not accept returns for:
- Opened or used food products
- Damage caused after delivery
- Incorrect address provided by customer
- Delays caused by customs or courier services
- Natural variations in spice color, aroma, or texture
9. International Orders
Customers are responsible for customs duties, import taxes, and regulations in their country.
We are not responsible for delays caused by customs authorities.
10. Contact
KardamonÂ
Email: kardamonsales@gmail.com
Phone: +91 9778191959