Shipping policy

Last updated: July 3, 2026

Overview

At KARDAMON, we aim to deliver your order as quickly and efficiently as possible. This Shipping Policy explains how we process, handle, and deliver orders placed on our website.

Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders are not processed, shipped, or delivered on weekends or public holidays.
  • If we experience high order volumes, processing may be delayed slightly. We will notify you if there is a significant delay.

Shipping Rates & Delivery Estimates

Shipping charges and delivery times are calculated at checkout based on your location and order weight.

Estimated delivery times:

  • Domestic (India): 3–7 business days
  • International: 7–21 business days (depending on destination and customs clearance)

Delivery times are estimates only and are not guaranteed.

International Shipping

We ship internationally to selected countries.

Please note:

  • International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.
  • These charges are the responsibility of the customer and are not included in the product price or shipping cost.
  • Customs processing may cause additional delays beyond estimated delivery times.

Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS.

Tracking information may take 24–48 hours to update after dispatch.

Delays and Uncontrollable Events

Delivery times may be affected by factors beyond our control, including:

  • Customs delays
  • Courier service delays
  • Weather conditions
  • Transportation disruptions
  • Government restrictions or regulations

In such cases, we are not responsible for delays but will assist you in tracking your order.

Incorrect Address

Customers are responsible for providing accurate shipping details.

We are not responsible for:

  • Delays caused by incorrect addresses
  • Failed deliveries due to incomplete information
  • Lost packages due to incorrect contact details

If an order is returned due to incorrect address, reshipping charges may apply.

Lost or Damaged Packages

If your order arrives damaged or is lost in transit:

  • Please contact us within 48 hours of delivery (or expected delivery date)
  • We will coordinate with the shipping provider to investigate the issue
  • Resolution (replacement or refund) will be provided based on carrier confirmation and inspection

Risk of Loss

Once an order is handed over to the courier, the risk of loss transfers to the customer, subject to applicable consumer protection laws.

Contact Us

If you have any questions about shipping, please contact us:

KARDAMON
Kaliyar, Idukki District
Kerala, India – 685607

📧 kardamonsales@gmail.com
📞 +91 9778191959